Wah virtually Inc (“Wah virtually Inc,” “we,” “our,” or “us”) values the privacy of the individuals who use our technology, websites, and related services (collectively, the “Wah virtually Inc® Platform”). This privacy policy will help you understand what personal data we collect, retain, process, share and transfer when you visit our websites or use the Wah virtually Inc® Platform. This Privacy Statement is designed to help you obtain information about our privacy practices and to help you understand your privacy choices when you use our platform and services.

Our Commitment to Privacy

Our privacy commitments are fundamental to the way we run our business. Unless otherwise noted or governed by law, these commitments apply to everyone who has a relationship with us - including clients, service partners, agents and website visitors. Wah virtually Inc is committed to providing you with the best overall experience in all of our products and services. We strive to strike the right balance between using your data to ensure the quality of those experiences and protecting your privacy.

 

Scope

This policy applies to all information we collect including information about you, information we collect directly from you, information we automatically collect, information we collect through our mobile applications, and information we collect about you from third parties.

 

Personal Data

Personal Data, also referred to as PII or personally identifiable information, is information that identifies or reasonably can be used to identify you. Examples include your: (i) name, (ii) mailing address, (iii) email address, (iv) phone number, (v) date of birth or age, (vi) credit/debit card number, (vii) purchase information, (viii) mobile device information, (ix) how you use our sites, platform and mobile applications, (x) geo-location, (xi) social media information, and (xii) biometric data, such as fingerprints or voice recordings.

Personal Data We Collect

A. What We Collect

Device Information. Wah virtually Inc receives personal data from your devices, including IP address, location, GPS data, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your social media account (such as Facebook, Google or LinkedIn), your applicable social media identifier.

Service Data (including Session and Usage data). To help us understand how you use our websites and the Wah virtually Inc® Platform and to help us improve them, we automatically receive information about your interactions, like the pages or other content you view, your actions within the websites and Wah virtually Inc® Platform, and the dates and times of your visits. When you access our websites or use the Wah virtually Inc® Platform, we receive personal data generated through such use, either entered by you or third parties (for example, online profile information, schedules, attendee info, etc.), or from our websites or the Wah virtually Inc® Platform themselves (for example, duration of session, use of webcams, connection information, servicing information, etc.). We may also collect usage and log data, including diagnostic data to help us support the services.

 

Call, Email and Text Information. We work with third-party partners to facilitate calls, emails and text messages to you. We may receive personal data about these communications including the date and time of the call, email or SMS message, and whether the call was answered or the message was received or opened. We will share your personal data with such partners to facilitate these communications and to help us provide information and services to you.

Biometric Information. Following your registration on the Wah virtually Inc® Platform, we will collect biometric information, which consists of your physical or behavioral characteristics. The biometric information may be used to verify personal identity or to detect fraud and may be shared with third-party partners. Examples of physiological characteristics that we may collect include, but are not limited to, your fingerprints or facial features. Behavioral characteristics that we may collect include, but are not limited to, your voice, gestures, typing rhythm, or gait. Examples include voice recordings for support purposes; facial recognition systems for identity verification; or fingerprints for computer log on.

 

Call and Screen Recordings While Providing Services Using the Wah virtually Inc® Platform

 

While you are providing customer support and other services through the Wah virtually Inc® Platform, we may employ tools to: (a) record or listen to your calls or view your emails or texts; and (b) view you through your computer camera during your calls; and (c) video your desktop screens. These tools may be utilized without notice but only occur while you are logged into the Wah virtually Inc® Platform to provide services or participate in certification courses. These tools are used to provide support to you and to assist in improving your performance in providing customer support services.

 

Third Party Analytics. We use third party technologies, such as Facebook Analytics and Google Analytics, to help us to understand how you use our website and the Wah virtually Inc® Platform and ways that we can improve your experience. These technologies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content and improve the Wah virtually Inc® Platform and your experience. We also use social media buttons and plugins that allow you to connect with your social network in various ways, including Facebook, Twitter, and LinkedIn. These sites may set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

 

Personal Data from Cookies and Similar Technologies. We are continuously improving the Wah virtually Inc® Platform through the use of various third-party web analytics tools, which help us understand how visitors use our websites, desktop tools, platform, and mobile applications, what they like and dislike, and where they may have problems. We collect personal data through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through our systems and interact with Wah virtually Inc advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you open our website or use the Wah virtually Inc® Platform. You can consult your web browser to modify your cookie settings. Please note that if you delete or choose not to accept certain cookies from us, you may be missing out on certain features of our websites and the Wah virtually Inc® Platform.

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Examples of Cookies We Use:

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Cookie Type

Purpose

Description

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Session Cookies

We use these cookies to operate our websites and the Wah virtually Inc® Platform.

Some cookies are essential for the operation of our websites and platform. If you choose to disable these cookies, you will not be able to access all of the content and features.

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Preference Cookies

We use these cookies to remember your preferences. 

When you register on the Wah virtually Inc® Platform, we use cookies to store unique, randomly assigned user IDs that we generate for administrative purposes. These cookies enable you to enter the Wah virtually Inc sites without having to log on each time.

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Advertising Cookies

These cookies are used to serve you with advertisements that may be relevant to you and your interests.

We use cookies to make advertising more engaging to users, as well as to assist in reporting on marketing program performance and analytics.

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Security Cookies

These cookies are used for general security purposes and user authentication.

We use security cookies to authenticate users, prevent fraudulent use of login credentials, and protect user data from access by unauthorized parties.

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